Who we are

Forever Unforgettable QR Ltd (Company No. 16087096) is a private limited company registered in England and Wales, trading as Forever Unforgettable QR.

Registered office and principal place of business:
102 Waddicar Lane
Melling
Liverpool
L31 1DY
United Kingdom

Website: www.foreverunforgettableqr.com
Email: info@foreverunforgettableqr.com

What we do

We provide one-off commemorative products and related digital services, including physical memorial plaques, QR-linked digital tributes, and scheduled messages. There are no free trials or subscription services.

How we use cookies

A cookie is a small file that asks permission to be placed on your device. Once agreed, the cookie helps analyse web traffic or recognises you when you return to a site. Cookies allow web applications to respond to you as an individual, tailoring operations to your needs and preferences.

We use traffic log cookies and similar analytics technologies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to better serve customers. We only use this information for statistical analysis, after which the data is removed from the reporting system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you beyond what you choose to share. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For more detailed information about the cookies we use, please refer to the list below and to our Cookie Policy (if published separately).

What we collect

We may collect the following information when you register for an account, create or manage a digital tribute, or place an order on www.foreverunforgettableqr.com:

• First name
• Last name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order details and payment method (tokenised/payment-processor references only)
• IP address and basic device/usage data (for security and analytics)
• Content you upload (e.g. photos, audio, video, text for tributes and scheduled messages)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process and fulfil orders (including shipping physical memorial plaques).
• To provide, host and maintain your QR-linked digital tributes and scheduled messages.
• To provide customer support and respond to enquiries.
• To improve our products and services, including troubleshooting and analytics.
• To send service messages (e.g. order confirmations, legal notices, important updates).
• Where you have opted in, to send promotional emails about new products, special offers or other information we think you may find interesting.

Data protection

We comply with the UK GDPR and the Data Protection Act 2018. Our ICO registration number is UK00004153138. 

List of cookies we collect

The items below indicate common cookies and values we may use to operate this website and improve your experience. Exact names may vary depending on platform and updates.

• Cookie consent status – remembers whether you accepted or declined cookies.
• Currency – stores your selected currency (if applicable).
• Language – stores your language preference.
• Session ID – maintains your logged-in session and basket state.
• Analytics – anonymous page usage and performance metrics.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have control over that other website. We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this notice. You should exercise caution and review the privacy information applicable to the website in question.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we use suitable physical, electronic and managerial procedures to safeguard and secure information collected online. All data sent through www.foreverunforgettableqr.com is protected by HTTPS (SSL/TLS) encryption.

Payments: We accept credit and debit cards, PayPal, direct debit and cash (where relevant). Online card and PayPal payments are processed by reputable third-party payment processors; we do not store full card details on our servers.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• When filling in a form on the website, look for options to set your marketing preferences.
• If you previously agreed to receive marketing, you can change your mind at any time by emailing info@foreverunforgettableqr.com.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• You may request details of personal information which we hold about you by emailing info@foreverunforgettableqr.com.
• If you believe any information we hold about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be inaccurate.

Orders, refunds and cancellations

All prices are quoted in GBP and, where applicable, include VAT at the current rate. Invoices are issued within one business day of order confirmation. Refunds and cancellations are permitted within 14 days of purchase in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact us

For privacy, cookie and data protection enquiries, please contact:

Forever Unforgettable QR Ltd
102 Waddicar Lane
Melling
Liverpool
L31 1DY
United Kingdom
Email: info@foreverunforgettableqr.com
Website: www.foreverunforgettableqr.com